Rachel Botsman: Why Trust Matters

Rachel Botsman: Why Trust Matters
How technology is changing our attitudes toward trust

Trust is the social glue which holds our communities together and once it’s diminished there are profound consequences for culture, society and economies. Author Rachel Botsman contends that we are at the beginning of the biggest trust revolution in history. Where we once placed our trust in institutions like banks, media and government, we’re now likely to place more trust in strangers via technology.

The rise of multi-billion-dollar companies such as Airbnb and Uber, whose success depends on trust between strangers, is a clear illustration of how trust can now travel through networks and marketplaces.

But she argues that we’re also beginning to lose trust in the new companies, like Facebook and Uber, which replaced the old ones.

How (do) we actually preserve this very precious asset that enables us to do things and take risks, and place our faith in remarkable people and places and things where we don’t know the outcome.

She’s urging us to take a ‘trust pause’ and examine the relationships and technologies in which we’re placing this new ‘distributed’ trust.

We don’t want more trust in the wrong people and the wrong places, we actually want more trust worthiness.

Listen here to Rachel Botsman explain why we should all take a “trust pause”.

About Our Guest:

Rachel Botsman is the author of Who Can You Trust (How Technology Brought Us Together and Why It Might Drive Us Apart) and What’s Mine Is Yours: The Rise of Collaborative Consumption.

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